Ergonomics of human-system interaction - Guidance on software individualization Ingestion-build-78747 ISO 20000-2 applies to any

ISO 20000-2 applies to any organization using a service management system

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Ergonomics of human-system interaction - Guidance on software individualization Ingestion-build-78747 ISO 20000-2 applies to any1 Scope This part of ISO 9241 provides ergonomics guidance on individualization within interactive systems, including recommendations on where individualization might be appropriate or inappropriate, and how to apply individualization. It focuses on individualization of the software user interface to support the needs of users as individuals or as members of a defined group. It does not recommend specific implementations of individualization