Customer contact centres. Requirements for service provision Ingestion-build-107062 BS EN 10277-2 is complemented

BS EN 10277-2 is complemented by BS EN 10277-1

or before making test specimens

Method for calculation of system energy requirements and system efficiencies

ForewordScope

Contents of BS EN 60204-32:

Customer contact centres. Requirements for service provision Ingestion-build-107062 BS EN 10277-2 is complementedBS EN 15838: 2009 Customer contact centres. Requirements for service provision Customer contact centres (CCCs) have an important role in the interaction between organizations and their customers. They vary in their levels of service quality and consumer protection, and work to many different standards and levels of efficiency. BS EN 15838 is the standard that sets out service requirements for contact centres irrespective of the service sector with a